TAIGU HELP CENTRE
Smart support for every ride.
Find clear guidance for riding, parking, payments, safety and support.
TAIGU Help Center Topics
🏠Getting StartedDownload the app, register your account and prepare for your first ride.
🚲Ride GuideScan the QR code, unlock your e-bike, ride responsibly and end your trip correctly.
🅿️Parking RulesReturn e-bikes only at approved parking zones shown in the TAIGU App.
🔋Battery & ChargingTAIGU manages battery replacement and charging for safety and reliability.
💰Wallet & DepositView top-up, deposit refund and account balance guidance.
🛡️Safety & InsuranceLearn how to ride safely and what to do if an incident occurs. See Malaysia road safety guidelines (MIROS).
🚨Report an AccidentPrioritise safety first. Contact emergency services where necessary, then report to TAIGU.
🔧Report a Damaged BikeStop using the e-bike and report its number, location and a photo where possible.
❓FAQ & PoliciesFind answers on service rules, Terms & Conditions and Privacy Policy.
Visit the TAIGU × UTAR FAQ & Safety Guide for campus rules, fees, parking requirements and support guidance.
CONTACT SUPPORT
Still need help?
For non-urgent support, email our team with your registered mobile number, e-bike number, location and a short description of the issue.
Urgent incidents
Please contact local emergency services first. Then notify TAIGU as soon as it is safe to do so.
Open UTAR FAQ & Safety Guide →